Delete your account & data

Who can request deletion

If you use eSchoolSaaS through a school, that school is the data controller for your account and academic records. You may request deletion of your portal login and associated personal data held for your account.

Parents, teachers, and students with mobile app accounts may use the steps below. School administrators can also deactivate or remove users from the admin panel.

How to request deletion

Send an email from the address registered on your account (or explain why you cannot) with your institution code, role, and the email you use to sign in.

For accounts on our reference demo environment (institution code greenwood), email the school administrator at the address below.

If your school operates its own eSchoolSaaS deployment, contact your school's administrator directly instead of the demo address.

What we delete

Portal user account (login credentials and profile linked to your user record).

Mobile push notification registration (FCM device token) associated with your account.

Active sessions and notification preferences tied to your user ID.

What may be retained

Schools may retain academic, attendance, fee, and audit records where required by law, contract, or legitimate educational administration (for example, historical transcripts or financial records).

Anonymized or aggregated data that cannot identify you may be kept for reporting.

Security and audit logs may be retained for a limited period for fraud prevention and compliance.

Processing time

We aim to confirm receipt within 5 business days and complete eligible deletion requests within 30 days, unless a longer period is required by law or your school's retention policy.